Effective October 2026
These Terms of Service (the “Terms”) are a contract between Hive Centra LLC, a Texas limited liability company that operates the Hive Centra software service (“Hive Centra,” “we,” “us”), and the real estate professional or organization that creates an account (“you,” “Customer”). They govern your use of the Hive Centra application and related services (the “Service”). They are separate from any consumer-facing documents that govern home buyers and sellers. You must be at least 18 years old and able to form a binding contract to create an account or use the Service.
Hive Centra is a paid subscription. Access begins after you create an account and start a paid plan; there is no free tier and no time-limited free trial. Plans and prices are shown at checkout and may include a founding rate. Subscriptions renew automatically each billing period until cancelled. You authorize us to charge your payment method for each period until you cancel.
You may cancel at any time from your billing settings; cancellation stops the next renewal and access continues through the end of the paid period. Except as required by law, payments are non-refundable.
As between you and Hive Centra, you own all contact, deal, communication, and other business data you import or create in the Service (“Customer Data”). You grant us only the limited license needed to host, process, and display Customer Data to operate the Service for you. We do not sell Customer Data, and we do not use Customer Data to train any general-purpose or third-party AI model. AI features send Customer Data to our AI model provider only to produce outputs for your own account; under our commercial terms with that provider, your Customer Data is not used to train its general-purpose models.
You can export your Customer Data at any time while your subscription is active. After cancellation you may request an export, and we will delete Customer Data within a commercially reasonable period, subject to backups that age out on our normal cycle and to records we must retain by law. Details of how we process personal data on your behalf are in our Data Processing Addendum.
You agree to use the Service lawfully and in compliance with all rules that apply to your business, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, carrier (A2P 10DLC) messaging rules, fair-housing laws, and your MLS and brokerage requirements. You are responsible for obtaining any consent required before contacting a person through the Service, and for reviewing AI-assisted content before it is sent. You may not use the Service to send unlawful, deceptive, or unsolicited messages. You may not use the Service to identify, locate, or obtain contact information for a person in order to contact them in a way you could not lawfully contact them directly, including to circumvent a do-not-call request, a do-not-contact request, or an opt-out you have already received. You may not use the Service to seek, infer, or apply demographic characteristics of a neighborhood, building, or area, or of any person, in the marketing, showing, steering, or selection of housing or housing-related services. The Service may decline to answer requests that appear to seek such information, and we may log those requests to protect the Service and its users.
The Service uses AI to draft messages, summaries, scores, and recommendations, to answer questions you ask it, and to retrieve and summarize information from third-party sources including the public web, mapping and place data, and property data. AI output can be wrong, incomplete, or out of date, and is provided as a starting point. It is not professional, legal, tax, financial, appraisal, or brokerage advice, and it is not a fair-housing, licensing, or regulatory compliance determination. It is not a substitute for your own professional judgment or for advice from a qualified professional. You are responsible for reviewing and approving any AI-assisted content, and any action taken on your behalf, before it reaches a client. Where the Service repeats information obtained from a third-party source, that information is provided for general reference. We do not independently verify it and we do not warrant that it is accurate, current, or complete. Business listings, hours, locations, market figures, and similar details change without notice. You are responsible for verifying third-party information before relying on it or repeating it to a client, and you remain solely responsible under your license and applicable law for any statement you make to a client.
The Service relies on third-party providers (for example, payment processing, messaging and telephony, email delivery, AI model providers, web search providers, mapping and place-data providers, hosting, and property-data sources). Your use of those features is also subject to those providers’ terms. Current categories of subprocessors are listed in our Data Processing Addendum.
We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features, and will give reasonable notice of material changes that adversely affect paid functionality.
The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.
You may stop using and cancel the Service at any time. We may suspend or terminate access for non-payment or for violation of these Terms, with notice where practicable. On termination, the export and deletion terms in Section 5 apply.
We may update these Terms. If a change is material, we will provide reasonable notice (for example, by email or in-app) and may ask you to accept the updated Terms in the Service before continuing. Where you accept updated Terms in the Service, that acceptance is recorded with the version accepted. Otherwise, continued use after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of the State of Texas, where Hive Centra LLC is organized, without regard to conflict-of-law rules.
We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe material hosted on the Service, including a customer website or listing page, infringes your copyright, send our designated agent a written notice that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the material you claim is infringing and where it appears, such as its URL; (d) your name, address, telephone number, and email address; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf. If material you posted was removed and you believe it was removed by mistake or misidentification, you may send a counter-notice to the same agent. We terminate, in appropriate circumstances, the accounts of customers who are repeat infringers. Designated agent: Copyright Agent, Hive Centra LLC, 10210 Quaker Ave., Lubbock, TX 79424; email mazz@hivecentra.com.
Questions about these Terms: mazz@hivecentra.com. Operating entity: Hive Centra LLC, principal place of business 10210 Quaker Ave., Lubbock, TX 79424; registered office 5900 Balcones Drive STE 100, Austin, TX 78731. A Texas limited liability company, Secretary of State file number 806770517.