Effective June 2026
These Terms of Service (the “Terms”) are a contract between NLG, LLC (doing business as “Next Level Group”), which operates the Hive Centra software service (“Hive Centra,” “we,” “us”), and the real estate professional or organization that creates an account (“you,” “Customer”). They govern your use of the Hive Centraapplication and related services (the “Service”). They are separate from any consumer-facing documents that govern home buyers and sellers.
Hive Centra is a paid subscription. Access begins after you create an account and start a paid plan; there is no free tier and no time-limited free trial. Plans and prices are shown at checkout and may include a founding rate. Subscriptions renew automatically each billing period until cancelled. You authorize us to charge your payment method for each period until you cancel.
You may cancel at any time from your billing settings; cancellation stops the next renewal and access continues through the end of the paid period. New subscriptions are covered by a 30-day money-back guarantee: if you request a refund within 30 days of your first charge, we will refund that charge. Except as stated in the guarantee or required by law, payments are non-refundable.
As between you and Hive Centra, you own all contact, deal, communication, and other business data you import or create in the Service (“Customer Data”). You grant us only the limited license needed to host, process, and display Customer Data to operate the Service for you. We do not sell Customer Data, and we do not use Customer Data to train any general-purpose or third-party AI model. AI features send Customer Data to our AI model provider only to produce outputs for your own account; under our commercial terms with that provider, your Customer Data is not used to train its general-purpose models.
You can export your Customer Data at any time while your subscription is active. After cancellation you may request an export, and we will delete Customer Data within a commercially reasonable period, subject to backups that age out on our normal cycle and to records we must retain by law. Details of how we process personal data on your behalf are in our Data Processing Addendum.
You agree to use the Service lawfully and in compliance with all rules that apply to your business, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, carrier (A2P 10DLC) messaging rules, fair-housing laws, and your MLS and brokerage requirements. You are responsible for obtaining any consent required before contacting a person through the Service, and for reviewing AI-assisted content before it is sent. You may not use the Service to send unlawful, deceptive, or unsolicited messages.
The Service uses AI to draft messages, summaries, scores, and recommendations. AI output can be wrong or incomplete and is provided as a starting point, not professional, legal, or financial advice. You are responsible for reviewing and approving any AI-assisted content and any action taken on your behalf before it reaches a client.
The Service relies on third-party providers (for example, payment processing, messaging and telephony, email delivery, AI model providers, hosting, and property-data sources). Your use of those features is also subject to those providers’ terms. Current categories of subprocessors are listed in our Data Processing Addendum.
We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features, and will give reasonable notice of material changes that adversely affect paid functionality.
The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.
You may stop using and cancel the Service at any time. We may suspend or terminate access for non-payment or for violation of these Terms, with notice where practicable. On termination, the export and deletion terms in Section 5 apply.
We may update these Terms. If a change is material, we will provide reasonable notice (for example, by email or in-app). Continued use after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of the state in which NLG, LLC is organized, without regard to conflict-of-law rules.
Questions about these Terms: mazz@hivecentra.com. Operating entity: NLG, LLC (Next Level Group), 10210 Quaker Ave., Lubbock, TX 79424. A Texas LLC, Texas Comptroller Taxpayer Number 32070901247.